Window and Door Warranty Overview

warranty
Cambridge Window warrants it’s windows doors are free from defects for the periods described below from the date of manufacture. Any warranty claims must be supplemented with proof of purchase. Cambridge Window has the sole discretion on warranty work as to whether they will replace or repair the defective product.

This warranty is fully transferable for single family homes. This warranty can only be transferred one time from the original customer. Proof of purchase must be provided to claim any items under warranty. Transfer of warranty will alter the warranty terms to a maximum of ten (10) years from the date of purchase.

Windows

IG Warranty


IG sealed units produced by Cambridge Window are warranted against seal failure for the life of the product. Installation charges would apply after two (2) years. Cambridge Window reserves the right to deny warranty claim on any sealed unit seal failure upon investigation. Warranty on Cambridge sealed units will be deemed null and void if the following is found:

  • After market tint or film is applied or has ever been applied to glass
  • Inadequate ventilation to IG caused by drapery or other coverings
  • Cracked and broken glass

Slight imperfections are normal and minor defects or scratches are acceptable. If defects are not visible from 6 feet, the unit is deemed acceptable.

PVC Extrusion


Cambridge Window provides a limited lifetime warranty against defects in material. This includes discoloration, peeling, flaking or blistering under normal conditions. If exposed to extreme heat PVC can and will distort. If windows are being stored, care must be taken to ensure heat buildup is within acceptable conditions. Distortion caused by heat buildup will void all warranties.

Painted or foil wrapped extrusion carry a limited warranty of Ten (10) years. This warranty protects against discoloration, peeling, flaking or blistering under normal conditions.

Doors

Fiberglass Doors


Fiberglass Doors provided by Cambridge are protected against defects in material against warping for a period of ten (10) years from the date of purchase. Any alterations to the door after delivery will null and void warranty. Door warpage is covered as a defect when it exceeds ¼”. Cambridge will take no responsibility in re-finishing the door in paint or stain.

Steel Doors


Steel Doors provided by Cambridge are protected against defects in material against warping for a period of twenty five (25) years from the date of purchase. Any alterations to the door after delivery will null and void warranty. Door warpage is covered as a defect when it exceeds ¼”. Cambridge will take no responsibility in re-finishing the door in paint or stain.

Wood Components


Exposed wood Jamb provided by Cambridge is protected under a two (2) year limited warranty. This warranty protects against defects such as blistering and cracking. Variations in color, grain and texture are normal. Any exposed surface should be sealed within 30 days. Failure to do so will void warranty.

Windows and Doors

Hardware


All hardware including cranks, handles, locks, latches are protected under a limited lifetime warranty.

Labour


Any labour required to perform warranty services including replacement or repair of glass IG, hardware, and other components is provided for two (2) years.

Renovation/Installation Labor


Any windows and door products installed by Cambridge Window are protected by a five (5) year labour warranty. This warranty includes labour required to repair any defects in products or workmanship from the install date.